Communications
Post announcements, track read receipts, host resident discussions and share event calendars.
Property operations platform
Manage your properties from one system.
Softmac connects property managers, staff and residents in a single branded interface for communications, amenity bookings, documents, maintenance requests, front-desk logging and reporting.
One platform, many modules
Communications
Targeted by property or group. Read tracked.
Read
Sent
Draft
Draft
Amenities & Bookings
Residents reserve within your rules.
Documents
Folder permissions decide who sees what.
Owners
All
Staff
Maintenance Requests
Status and assignment, not an inbox.
Open
Assigned
Assigned
Closed
Front Desk
Packages, keys, parking — signed for.
Held
Notified
Insights & Reporting
Activity per property. CSV or PDF.
Agentic layer
Softmac includes built-in automation agents.
The Virtual Concierge processes incoming requests, routes tasks and greets visitors over video. Property managers set the operational rules; residents interact with the interface directly.
INTAKE
NOTICE
DESK
DOCS
BOOKING
REPORT
Live
Virtual Concierge
00:14
Visitor
Concierge
Visitor
Delivery logged
Resident notified
The problem
Many property portfolios run on fragmented email threads, paper sign-in sheets and unindexed cloud folders.
Residents submit requests directly
Residents book amenities, view documents and log maintenance tickets without calling the office.
Staff log actions in one registry
Front-desk teams record packages, keys and incidents once, creating a permanent, searchable record.
Managers view portfolio status
Property managers track notices, pending maintenance and resident requests across every property.
Modules
Select only the modules your properties need.
Amenities & Bookings
Set reservation limits, manage availability rules and send automated confirmations.
Documents
Organize files into folders with role-based access permissions.
Maintenance Requests
Track ticket status, assign work to staff and send automated updates to residents.
Front Desk & Security
Log packages, track key handoffs, manage visitor parking, record incidents and collect signatures.
Surveys & Reporting
Collect per-unit survey responses, view usage metrics and export reports to CSV or PDF.
Concierge AI, six dedicated agents
Each agent performs a specific operational task.
Because Softmac stores your notices, records, documents and logs, the agents read this data directly and draft actions for your approval.
- Focused scope. Each agent executes a single workflow, not general-purpose reasoning.
- Internal data source. Agents work exclusively from your existing notices, documents and logs.
- Permission boundaries. Agents execute only the actions allowed by your system permissions.
- Audit trail. The platform logs every action an agent takes against the ticket record.
01
Intake agent
Categorizes an incoming request, assesses urgency, opens the ticket and assigns it to the right person.
02
Notice agent
Translates a short brief into a formatted bilingual announcement, targets specific audiences, and flags residents who have not read it.
03
Front-desk agent
Scans a package label from a photograph, alerts the resident, and sends reminders for anything left uncollected.
04
Document agent
Answers resident questions using text from your document library and cites the source page.
05
Booking agent
Verifies a reservation against your amenity rules, suggests open time slots, and flags scheduling conflicts.
06
Reporting agent
Compiles weekly shift logs and incident records into a structured operational summary.
Delivery
We host and manage every deployment.
Onboard a single building onto our managed cloud, or license the platform outright under your own brand on a domain of your choice.
01 — Managed cloud
A single property
We onboard your property onto our cloud infrastructure and manage system operation. You run no servers and handle no hardware setup.
- No servers or hardware to manage
- Hosted and maintained by Softmac
- Enable only the modules you need
02 — Licensed
Bought outright, white-labelled
Purchase the platform to run under your company name, brand and custom domain. We host your system in an isolated cloud environment, configured to your workflows.
- Your name, logo and domain throughout
- Isolated cloud deployment, yours only
- Custom modules and workflow changes
Pricing
Pricing that follows your deployment.
Pricing depends on the modules you enable and your portfolio size.