The complete offering

01

What you receive

Softmac provides a production-ready property operations system, hosted under your own brand and domain.

• Managed cloud Suited to a single building or small community that needs a ready-to-use system without an internal IT team. We host and operate it.
• Licensed outright Suited to larger portfolios or resellers that need full brand isolation, a custom domain and a dedicated cloud environment. We host it, built out with the customizations your operation requires.

• One deployment covers every property you manage.
• Each property keeps its own units, residents, staff and documents.
• Role-based views — administrators, staff, owners and tenants each see something different, with finer access levels inside those groups.
• English and French, switchable per person.

03

What it does

• Directory Holds your properties, units, residents and staff, and underpins every other module. Supports bulk resident import.
• Communication Announcements targeted to a property or resident group, with read tracking, alongside discussion boards and an events calendar.
• Amenities & Bookings Residents reserve shared spaces directly, within the hours, limits and eligibility rules you define.
• Documents Files organised in folders, with per-folder permissions so owners, tenants and staff each see the appropriate set.
• Maintenance Requests Residents raise requests with photographs. Staff assign, update and close them, with all parties notified.
• Front Desk Package logging, key issue and return, visitor parking registration and violation records, with on-screen signature at collection.
• Security & Incidents Shift, incident, fire, noise and pre-inspection logs, all searchable.
• Surveys Structured resident consultation with per-unit response tracking and full export.
• Orders Online sale of documents and services, with card payment and fulfilment tracking.
• Notifications Email and SMS. Residents set their own preferences per event type. Announcements, resident mail and booking notices leave a mail trail.
• Reporting Per-property dashboards, search across records, and export to CSV or PDF.
• Mobile A companion app covering announcements, amenities, bookings, packages, parking and maintenance, published under your brand.
• Classifieds A marketplace scoped to the building, where residents list items and services for sale.

05

Hosting & reliability

• HostingCanadian cloud regions by default. Alternative regions on request.
• BackupsBacked up and monitored on an ongoing basis.
• UpdatesUpdates roll out without disrupting your properties.
• SearchRecords are searchable across residents, units, requests and documents.
• StorageDocuments and uploads are stored securely.

07

Pricing

Pricing follows the modules you enable. A building without a concierge desk is not charged for one.

We publish a single plan covering every module for up to 500 residents. Below that threshold, pricing follows the modules you enable; above it, portfolios are quoted individually. Crossing 500 prompts a conversation, never an automatic charge.

09

Agentic AI

The platform already holds your notices, threads, documents, requests and logs. Agents operate on that data directly — reading it, acting on it, and returning the result for your approval.

• Single job. Each agent does one task well, not general-purpose reasoning.
• Real data. It works from your own notices, threads, documents and logs.
• Bounded actions. It can only do what your permissions already allow.
• Full record. Every action it takes is logged against the request.