Softmac

How we work

Scope, rollout and handover.

We write the scope before work begins and pilot every rollout before it goes live.

Corner of a modern building facade against a clear blue sky

Platform deployment

Deployment sequence

  1. Scoping

    Portfolio review, module selection, hosting location and cost. No charge, no obligation.

  2. Branding & domain

    Brand applied across the interface and outbound messaging; platform deployed on your domain.

  3. Data migration

    Properties, units, residents, staff, permissions and existing documents.

  4. Pilot

    Limited rollout to one or two buildings ahead of full deployment.

  5. Rollout

    Remaining properties brought on in batches, with staff training material and a resident communication template.

  6. Operation & support

    Single support channel with an agreed response time. We host and update the deployment throughout.

Standards

Engineering standards

Permissions are checked, not just hidden

Every action is verified, not just kept out of view in the interface.

Testing stays separate from your live system

New work is tested away from the version your residents use.

Releases are automatic

Nobody deploys by hand.

Outbound mail is recorded

Announcements, resident mail and booking notices are logged, and resident preferences are checked before every send.

Documentation is written as we go

Setup guides and operating instructions, not an afterthought.

Ownership stays with you

Your data, your cloud accounts, and your source code where we built it.

Ways to work with us

Ways to engage

  • Managed cloud A single building onboarded onto our managed cloud. We host it, priced by the modules you enable — see pricing.
  • Licensed The platform purchased outright under your own brand, on a domain of your choice, in a dedicated environment we host.
  • Advisory A structured review of an existing system, delivered as a written report covering its weaknesses, risks and a prioritized remediation order.