Softmac

The platform

Every module, on one platform.

One software system, custom-branded for your organization.

  • Property managers — oversee portfolio operations from a single dashboard.
  • On-site staff — log desk activity with tools built for daily operations.
  • Residents — submit requests, book amenities and view updates independently.
Request a walkthrough Browse modules
Modern residential tower with landscaped balconies

Delivery

Two ways to run it.

We host every deployment — either on our managed cloud for a single property, or in an isolated environment for a full white-labelled account. Both models include the same feature set.

Custom branding

Your name, logo and colour scheme appear across the web portal, mobile apps and outbound notifications.

Custom domain

Serve the platform on your domain; we manage certificates and DNS setup during onboarding.

Targeted configuration

We configure modules, permissions and notification triggers to match your existing workflows.

Portfolio segmentation

Manage multiple properties from one account, with each property's information kept separate and private.

Bilingual support

Users choose between English and French interfaces.

Hosted on your domain

We host and operate every deployment, on a domain of your choice for a licensed platform, or as part of our managed cloud for a single building.

Modules

Platform modules

Modules share a unified directory containing your properties, units, residents and staff records.

01

People & Access

Properties, units, residents, staff, roles and permissions.

  • Properties, units and residents in one directory
  • Separate access for managers, staff, owners and tenants
  • Staff see only the properties assigned to them
  • Secure sign-in, with permissions checked at every step
  • Import residents and units in bulk
02

Communications

Announcements, bulletins, discussions and events.

  • Announcements targeted to properties or resident groups
  • Bulletins that track who has read them
  • Community discussion boards with comments and attachments
  • Events calendar, visible to the right groups
  • Notice board and advertisement placements
03

Amenities & Bookings

Self-service reservations with per-amenity rules.

  • Amenities set up with each property's own rules
  • Resident self-service booking and cancellation
  • Booking hours and access rules by resident type
  • Confirmation and cancellation notices by email
  • Booking history and printable reports
04

Documents

Folder hierarchy with per-folder permissions.

  • Folder hierarchy with per-folder permissions
  • Separate visibility for staff, owners and tenants
  • In-browser document viewing
  • Reliable, secure file uploads
05

Maintenance Requests

Requests with status, assignment and notifications.

  • Requests from residents, with photos or files attached
  • Status tracked and assigned to staff
  • Notifications when a request is made or updated
  • Request history for each property
06

Front Desk & Concierge

Packages, keys, parking, logs and signatures.

  • Package intake, resident notification and signed pickup
  • Key sign-out log, with ID capture and a signature on checkout and return
  • Visitor parking registration and violation tracking, with automatic ban expiry
  • Shift, incident, fire, noise and pre-inspection logs
  • Virtual concierge with video calling
  • Building contact lists for after-hours escalation
07

Surveys & Voting

Multi-question surveys with per-unit tracking.

  • Surveys with multiple-choice and open-ended questions
  • Distribution to selected properties or resident groups
  • Per-unit response tracking
  • Result aggregation and export
08

Payments & Orders

Products, fees, card payment and fulfilment.

  • Products and fees set up for your organization
  • Online ordering with card payment
  • Statutory document requests with selectable delivery options and turnaround
  • Order records and fulfilment status
09

Notifications & Consent

Email and SMS with per-resident preferences.

  • Email and SMS delivery channels
  • Per-resident opt-in and opt-out, including electronic notice consent
  • Notification preferences for each type of update
  • Mail trail for announcements, resident mail and booking notices
  • Scheduled digests and reminders
10

Insights & Reporting

Dashboards, search and export.

  • Dashboards summarizing activity per property
  • Charted usage and trend views
  • CSV and PDF export from report views
  • Search across residents, units and records
  • A record of administrative activity
11

Mobile App

Resident app under your brand.

  • Cross-platform companion app for residents
  • Announcements, amenities, bookings, packages, parking and maintenance
  • Published under the partner's brand
12

Classifieds

A marketplace for the building.

  • Residents post items and services for sale, with photos and a price
  • Listings organized by category, with an expiry date
  • Visible only inside the building's own directory
13

Hosting & Reliability

Where it runs, and how it stays reliable.

  • Hosted in Canadian cloud regions by default
  • Backed up and monitored
  • Updates roll out without disrupting your properties

Channels

One system, reached three ways.

Staff and managers access the platform using standard web browsers. Residents choose between the web portal, an iOS app, or an Android app. All three entry points connect to the same data.

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Web

Full platform in the browser — no install, works on any device.

iOS app

The resident companion, under your brand, on the App Store.

Android app

The same resident companion, under your brand, on Google Play.

Pricing

You pay for the modules you turn on.

You pay for the modules you enable. One published plan covers every module; everything else is quoted.

See pricing in detail Request a quote

Onboarding

Deployment

  1. Scoping

    We review your portfolio, select your modules and confirm hosting requirements.

  2. Branding & domain

    We apply your visual design across the interface and connect your custom domain.

  3. Data migration

    We import your property, unit, resident, staff and document records.

  4. Pilot

    We launch the system at one or two properties to verify workflows before full deployment.

  5. Rollout & support

    We onboard remaining properties in groups, train staff and assign a dedicated support channel.

Request a walkthrough See pricing